Two close friends are fighting. The battle is heated and both people need support. One wrong word or sentiment may fuel the fire. The situation is tenuous and both friends are distraught. How does a person help without taking sides?
The situation is complicated, but the answer is simple. Stick with the feelings. For example, Lisa calls and says she overheard Patty saying negative things about her daughter at the orthodontist. Lisa confronts Patty. Patty defends her remarks. Patty believes Lisa’s daughter bullies other kids. Lisa disagrees.